Shipping policy

Thank you for shopping with us! We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times are:

  • Standard Shipping: 5–10 business days

Please note that delivery times are estimates and may vary depending on your location, courier delays, weather, holidays, customs, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address, order size, and selected shipping method. Any applicable shipping fees will be displayed before you complete your purchase.

Tracking Your Order

Once your order has been shipped, you may receive a tracking number by email or SMS. Please allow up to 48 hours for tracking information to become active.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at [ecomwithhaseeb259@gmail.com] with your order number. We will do our best to assist you in locating your package.

If the tracking information shows that your package was delivered but you cannot find it, please first check with household members, neighbours, and the delivery carrier.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your order. If you provide an incorrect or incomplete address, we may not be responsible for delays, returned packages, or additional shipping charges.

If you need to change your address after placing an order, contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

Damaged Packages

If your package arrives damaged, please contact us at [ecomwithhaseeb259@gmail.com] as soon as possible and provide your order number along with photos of the package and damaged item. We will review the issue and provide the appropriate solution.

Contact Us

If you have any questions about our Shipping Policy or your order, please contact us:

Email: ecomwithhaseeb259@gmail.com
Store Name: Pure Life